My love affair with Steinway Pharmacy started on a cold winter's night. My daughter had a super high fever that was making her lethargic. I was scared. She does not take medicine well, just the sight of it causes her to throw up. Literally. As a result, I give her Feverall suppositories when she has a fever. This night, I had none in my medicine cabinet. I also had no cash in my wallet.
I could not possibly drag her to the bank or the pharmacy, and I was worried sick about her fever. I made the phone call: "Hi, my daughter has a very high fever. I need some feverall. I need you to deliver it to me, and I have no cash, so I need you to trust that I will pay you tomorrow." I didn't think they would EVER go for it. Their response: "No problem." Five minutes later I had my medicine, and I breathed a sigh of relief.
There are several chain pharmacies within walking distance of me: Eckerd, Duane Reade, CVS etc. When my insurance changed and Steinway Pharmacy did not accept it, I was forced to deal with these completely incompetant, crazy pharmacies. Sometimes I had to go to two or three different stores in order to get all the prescriptions necessary to treat ear infections, strep throat and the like. Even though I went all the time, there was no spark of recognition in the pharmacist's eyes. You would think with their fancy equipment, computer systems and white coats that they would be the ideal pharmacists to have, but that is not the case.
At last my insurance changed back to an acceptable one for Steinway. Every time I walk in, the head pharmacist: Monsour F. Monsour says: "Hi Glass" in his Arabic accent. My prescriptions are ready no later than 8 minutes after I have turned them in or called them in. They even work around the insurance restrictions when I need my prescription filled a few days early because I am traveling or something. And, they often just give me my pills if I don't have enough cash, knowing I will come back and pay the difference.
I love that they care about me, trust me, and deliver what I need in a prompt and professional manner. This type of customer service exists very few places now-a-days and I am so grateful to have it, especially in a pharmacist. So, thanks Steinway Pharmacy!
Oh, and why is Steinway Pharmacy on my mind today? I have a sinus infection. I went to get my augmentin prescription filled last night. Yup, that's right, 1 day before my first concert of the season, 5 days before I get on a pressure-filled airplane to attend the rest of my performances, and I have a sinus infection. This is SO my life.